1. What types of wines and products do you offer?
We carry a wide range of premium wines from the McLaren Vale region (and beyond), including:
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Red wines
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White wines
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Rosé
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Ports (including bulk port)
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Sample packs (ideal if you’re unsure where to start)
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Gin & liqueurs
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Mystery selections (for surprise/value selections)
2. Do you offer free shipping?
Yes — for orders over A$100 Australia-wide, free delivery is available. McLaren Vale Cellars
If your order is under that threshold, standard shipping charges will apply (calculated at checkout).
3. Can I pick up my order in person?
Yes — there is a pickup option ,
Pick ups are available during Business Hours Monday - Friday 10am - 3pm
Please ring 0409605605 to arrange pick up
4. What is your “100% Happiness Guarantee”?
If you buy a wine and you don’t like it, they’ll help you find a wine that you do like. McLaren Vale Cellars
(This means you’re not locked into something you’re unhappy with.)
5. Are you licensed to sell alcohol? What about legal age / dry zones?
Yes — McLaren Vale Cellars holds the relevant liquor licence. The website explicitly states:
“Under the Liquor Control Reform Act … it is an offence: * to supply alcohol to a person under the age of 18 years … * For a person under the age of 18 years to purchase or receive liquor.” McLaren Vale Cellars
They also note that customers in dry zones cannot be delivered to. McLaren Vale Cellars
If you’re unsure whether your delivery address is in a dry zone, please check with them.
6. How do payments work? What payment methods do you accept?
They advertise “Secure Shopping — Encrypted Payment System.” McLaren Vale Cellars
Accepted payment methods include:
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American Express
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Apple Pay
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Google Pay
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Mastercard
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PayPal
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Shop Pay
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Visa McLaren Vale Cellars
7. Can I return a wine if I change my mind?
McLaren Vale Cellars do offer the 100% Happiness Guarantee (see Q4).
For specific questions about returns/exchanges, it’s best to refer to their “Exchange and Returns Policy” page. McLaren Vale Cellars
8. How long before my order ships / is delivered?
While the site doesn’t provide a firm “X days” for shipping, The rule of thumb is 3 - 5 business days, but it can be longer during peak seasons.
Pickup option suggests “usually ready in 24 hrs.” McLaren Vale Cellars
For delivery, standard shipping will apply — if you need it by a certain date (e.g., for an event), you may want to contact them via phone (0409 605 605) or email to confirm. McLaren Vale Cellars
9. Where are you located?
Pickup address:
514 Victor Harbor Rd McLaren Vale SA 5171 McLaren Vale Cellars
10. Do you ship to all of Australia? What about international shipping?
Free Shipping Australia-wide delivery when spending above $100. McLaren Vale Cellars
For international shipping, is possible to some countries this is a case by case basis so you would need to contact McLaren Vale Cellars directly if you are outside Australia.
11. What is the minimum purchase price / how is the “minimum standard drink price” handled for certain territories?
For Northern Territory customers, they note:
“The minimum sale price is $1.30 for each standard drink contained in the liquor product … This will be adjusted and charged when the order is being processed.” McLaren Vale Cellars
If ordering from NT (or any special regulatory region), the label price may be adjusted to comply with local liquor-laws/regulations.
12. How can I get help or contact you?
You can contact by phone: 0409 605 605. McLaren Vale Cellars
Also email (link from website). sales@mclarenvalecellars.com
Social media: Facebook & Instagram. McLaren Vale Cellars
13. Are there any membership or reward programs?
Yes — Grape-ful Rewards as a loyalty scheme. McLaren Vale Cellars
If you join you earn points / discounts. (Check out the “Grape-ful Rewards Terms” page for details.) https://mclarenvalecellars.com/pages/rewards
14. How do I choose a wine if I’m not sure what to order?
We offer "Build your own Box" (good for exploring). McLaren Vale Cellars
They also provide a “Tasting Guide” and “Wine 101” section (helpful resources) on their blog/menu. McLaren Vale Cellars
If still unsure, you can contact them with your preferences (e.g., “I like fruity reds”, “I prefer dry whites”) and ask for a suggestion.
15. Do you have any specials or sale items?
Yes — the “Hot Sale” section, “Mystery McLaren” deals, and sample packs show up on the site. There are listed products “On Sale from $15.00” etc. McLaren Vale Cellars
Sign up to their newsletter for latest promotions. McLaren Vale Cellars
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