Important Information
Welcome to McLaren Vale Cellars!
We strive to provide a seamless and enjoyable shopping experience for our customers.
Below you’ll find all the essential information you need to place an order with us.
Ordering
Placing an order with McLaren Vale Cellars is simple and straightforward:
- Browse Our Collection: Explore our wide range of premium wines.
- Select Your Products: Choose the wines you’d like to purchase and add them to your cart.
- Review Your Cart: Check the items in your cart to ensure everything is correct.
- Checkout: Enter your shipping and payment details, then confirm your order."
Shipping
We offer Free Delivery Australia wide on orders above $100
Within SA:
2 - 4 business days
ACT, NSW, NT*, QLD, TAS, VIC, WA:
3 - 6 business days
*NT customers will incur a $12.50 charge per item to meet the minimum floor price per standard drink regulations. This will be detailed as a shipping charge when you process your order.
Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to track your order in your account on our website or the courier’s tracking page.
Orders with more than one item, may be delivered at separate times. Each item will recieve its own tracking number.
Exchange / Return
Need to make a swap or return a product because it isn't to your liking?
Not to worry, our 100% Happiness Guarantee policy will fix that.
It's easy....All you have to do is send us a message. (extra points if you can make it rhyme).
We will then start the ball rolling to swap over or refund your order in a flash.
Oh I forgot to mention, our process is 100% free to complete your return.
We back our products as much as our service.
Check out the full details below
Need to cancel an order???
Thats easy, make sure to contact us before 8.30am the next morning. We will do everything in our power to stop your order from leaving our warehouse.
If an order is cancelled after this time a fee is incurred for the item to be returned to the warehouse.
Please read the details below
